Hear voices of clients, not pre-prompted answers. At VavaVox, we believe that surveys with set questions don’t allow customers to share their experiences in their own words.
Specific questions give only half the picture. An open-ended question attracts an open response.
Ask leading questions. Create short surveys (customised by category) asking set questions that will enrich the open-ended data already received. Using set questions as part of a competition is also a great way to encourage feedback.
Nobody likes a mud fight. Which is why the platform allow businesses to respond to feedback as often as necessary via a private messaging dashboard.
We know how important it is for our clients to strengthen their brands, so we allow companies to make one public response to a review.
Unbiased, trustworthy and independent feedback makes Vavavox credible. Therefore, every review submitted to VavaVox goes through a thorough filtering process.
Resolving complaints speedily are likely to strengthen brand loyalty. Social media has made it easy for angry customers to express their frustration, and when they do, it’s there for everyone to see. Companies have to deal with complaints if they hope to protect their reputations.
A progressive business acknowledges and rectifies problems. A dysfunctional organisation sweeps them under the rug.
VavaVox provides companies with the opportunity to respond and be rewarded through complaint resolution.