VavaVox

How: Use

What is Vavavox > Benefits for your business > Features > How: Ask | Listen | Use | Grow

Knowledge to Action

Analysed experiences = Business intelligence

Analysed experiences = Business intelligence

Reviews submitted to VavaVox are analysed against a set of data points called pillars that are specific to your industry. Each of your company’s branches can be evaluated by plotting customer satisfaction along each pillar. VavaVox collects this information into management reports – giving you the opportunity to track trends per branch.

Understand your customer loyalty by knowing your net promoter score

Understand your customer loyalty by knowing your net promoter score

World-renowned net promoter score calculated in real-time.

Would you recommend the provider to a friend or family member?

Would you recommend the provider to a friend or family member?
Would you recommend the provider to a friend or family member?
Would you recommend the provider to a friend or family member?

When would someone recommend you?

When would someone recommend you?

Fair value + fair treatment

For someone to recommend your business or service, the recommendee need to know that the business will give fair treatment and fair value for money in order to put their name to it. Fair value for money means, right quality at the right price.

Align your business

Align your business

Innovate by listening

The customer may not always be right, but listening to their opinions can help you to identify areas for improvement, growth and innovation.

Harness online word-of-mouth

Harness online word-of-mouth

92% of all customers trust other peoples’ opinions about a company, service or product

Recommending providers via social media is today’s version of chatting with neighbours over white picket fences. With all the tweeting, bleating and blogging online, it’s an opportunity to use word-of-mouth as a marketing tool, so you can lead the flock.